Getting Started with Us
We know that taking the first step to seek help can feel daunting, and we're here to make that initial contact as smooth and positive as possible.
If you're considering therapy or any of our services, reaching out is the next step. Here’s how you can get in touch with us:
- Phone: 07523014800 (Feel free to text us too!)
- Email: info@mindspacetherapy-studio.com
We’re open Monday to Friday, though our hours can vary depending on appointments. If you call and we’re busy with clients, please leave a message. We’ll get back to you as soon as we can, typically within one business day. When leaving a message, it’s helpful if you let us know the best times to reach you.
We offer therapy sessions in Basingstoke and can also provide sessions via Skype, phone, or even home visits for your convenience. Plus, there’s ample parking available at our clinic.
What to Expect in the First Call: Your first call with us is an opportunity to ask any initial questions and discuss your needs and availability. This conversation will help us understand how we can best support you. There is no charge for this initial enquiry, and it’s a great chance for you to see if we’re the right fit for you.
Assessment Sessions: If you decide to proceed, we will arrange an assessment session to discuss your difficulties, treatment goals, and plan. These sessions are generally longer, providing ample time to explore your needs and ask any further questions about therapy.
Continuing Your Therapy: After the assessment, there’s no obligation to continue if you decide it’s not the right fit. We can recommend other therapists or services if needed. If you choose to continue with us, we will schedule further appointments, each lasting around 50 minutes to an hour. Payments can be made by bank transfer or in cash, whichever is most convenient for you.
Cancellation Policy: We understand that sometimes plans change. We have a 24-hour cancellation policy, which we adhere to strictly, except in cases of personal tragedy.
Private Health Insurance: If you have private health care insurance, please inform us at the time of booking, as we will need the details before your first session. We are covered by most health insurance providers, and it is usually straightforward to arrange recognition with insurers.
Important Note: We don’t offer emergency services. If you’re in immediate need of help, please contact your GP or the emergency services. You can call 999 for emergencies or 111 for urgent assistance.
